Your privacy is our priority. This Privacy Policy document transparently explains how iPAYUNG collects, uses, stores, and protects your personal information while you use our platform. We are committed to keeping your data secure and managed with full integrity.
We don't just comply with the law — we go beyond the minimum requirements to ensure your privacy is fully protected.
All data transmitted between your device and iPAYUNG's servers is protected using 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 monitoring to detect any suspicious threats.
IPAYUNG operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and processing activities adhere to the requirements set out under the Act.
IPAYUNG has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial gain.
You have the right to access, amend, or request deletion of your personal data at any time through your account settings or by contacting the ipayung support team directly.
You may opt out of receiving any marketing communications from ipayung at any time. This preference is fully respected and actioned within 48 working hours.
IPAYUNG collects your personal information directly from you during the registration process, your use of the platform, and through your interactions with our services. We only collect information that is genuinely necessary to provide quality, secure, and legally compliant services.
Below are the categories of information we collect and the purposes for which they are collected:
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Account registration & KYC verification |
| Contact Data | Email address, phone number, full address | Account communications & identity verification |
| Financial Data | Bank account details, e-wallet info, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, access logs | Account security & fraud detection |
| Usage Data | Game history, preferences, platform interactions | User experience enhancement |
| Communication Data | Support chat records, emails, feedback | Issue resolution & service improvement |
Every piece of information we collect is used for a clear and lawful purpose. iPAYUNG does not use your data for purposes not stated in this Privacy Policy without obtaining your consent first.
The primary purposes for which your personal data is used at iPAYUNG are as follows:
IPAYUNG processes your personal data on a solid legal basis under Malaysia's Personal Data Protection Act 2010. Each data processing activity has its own legal ground, ensuring we operate in a fully lawful and responsible manner.
The legal bases we rely on to process your data include:
IPAYUNG takes our responsibility to your data privacy seriously. As a matter of principle, we do not share your personal information with any third party without your explicit consent. However, there are limited situations where data sharing is necessary or required by law.
Third parties that may receive your data under certain circumstances:
IPAYUNG retains your personal data for as long as needed to fulfil the purpose for which it was collected, or as required by applicable law. We do not keep data longer than necessary.
Data retention period guidelines at iPAYUNG:
When your data is no longer needed, ipayung will securely delete or anonymise it using recognised industry-standard procedures.
The security of your personal data is ipayung's top priority. We continuously invest in the latest security infrastructure to ensure your data is always protected from unauthorised access, breaches, or misuse.
Key security measures implemented by iPAYUNG:
IPAYUNG uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our website.
Types of cookies we use at ipayung:
You can control and manage cookies through your web browser settings. Disabling certain cookies may affect some platform functionality but will not block access to ipayung's core services.
Under Malaysia's Personal Data Protection Act 2010 and ipayung's privacy policy, you have clear rights regarding your personal data. ipayung fully respects these rights and will respond to any related requests within a reasonable timeframe.
You have the right to know what personal data we hold about you and to obtain a copy of it.
You may request correction of inaccurate or incomplete data at no charge.
You may request deletion of your personal data subject to applicable legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request restriction of your data processing under certain circumstances provided by law.
To exercise any of the above rights, please contact the iPAYUNG privacy team via email at [email protected] or via Live Chat, available 24/7. We will process your request within 30 working days from the date of receipt.
IPAYUNG strictly prohibits use of the platform by individuals under the age of 18. We do not knowingly collect any personal information from minors or underage individuals.
If we discover that personal data of a minor has been collected without our knowledge, we will immediately take steps to delete that data and close the relevant account. Parents or guardians who are aware that their child has accessed the iPAYUNG platform are advised to contact us immediately through the provided support channels.
The iPAYUNG platform may contain links to third-party websites or services in certain contexts. iPAYUNG is not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policy of each website you visit independently.
Links to external websites appearing on the iPAYUNG platform do not imply that iPAYUNG endorses or supports the content or privacy practices of those websites.
IPAYUNG reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Members will be notified of any material changes via in-platform notifications or email at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page will always reflect the date of the most current Privacy Policy. It is your responsibility to check this page periodically to ensure you are always aware of the version currently in effect.
If you have any questions, concerns, or wish to exercise your privacy rights, iPAYUNG's Data Protection Officer (DPO) team is ready to assist you. We are committed to responding to every enquiry promptly and professionally.